To ensure our clients receive the best services and delivery possible, we will send all of our orders door to door with a courier within Tel Aviv or UPS outside Tel Aviv, adding 45 shekels per order or you can pick up for free from our showroom. Your order will be dispatched within 3-5 working days.  

If you pre-ordered a style it will be shipped as soon as possible near the published ship date.


If you are not satisfied with your full-priced purchase (from the Desert Queen online or physical store location), Desert Queen will accept items in their original condition for a full refund only within 48 hours from the receipt of your item, or an exchange within 14 days. Returned items must include the original hangtags and be completely unworn. If you purchased from a third-party retailer, the return policy and process of that retailer applies. 

In case you would like to exchange or return your Desert Queen purchase, you can email us at desertqueentelaviv@gmail.com with your name, order number and proof of purchase and we will help you to arrange a return. Original courier fees paid at the time of purchase are non-refundable.


SALE ITEMS (ITEMS BOUGHT AT DISCOUNTED PRICES) ARE FINAL SALE, NO REFUNDS - YOU MAY EXCHANGE FOR ANOTHER ITEM WITHIN 7 DAYS. You are responsible for returning the original item in unworn condition, with hangtags, to our store at Migdal 2, Tel Aviv, directly or by shipping. 


If you bought an item at full price, and choose to take a credit instead of a product exchange (online or in store) the credit is valid for 30 days from the date of the exchange. The credit cannot be extended or renewed.




When purchasing outside of Israel, the shipping costs of the product depend on the destination and delivery service. 

When you checkout, the webshop will automatically provide the shipping options and calculate the shipping costs for your address, before the actual payment. Please note that all international customers are liable to be asked to pay country/state import duties and taxes at the time of delivery of your parcel.

Your order will be dispatched within 5-7 working days when shipping internationally.

If you pre-ordered a style it will be shipped as soon as possible near the published ship date.​


In the event you are not satisfied with your purchase, please email us at desertqueentelaviv@gmail.com within 10 days of receiving your items. Your return must be postmarked back to Desert Queen within 30 days after approval, or the item will not be accepted.

Returns shall only be accepted if the product is received unworn and undamaged, with the original hangtags. The cost of returning the product shall be on account of the purchaser and must be sent back to Desert Queen with a trackable shipping service. After receiving the item, Desert Queen shall then refund the amount paid for the product within 30 days.

Please do not send your order back before contacting us at desertqueentelaviv@gmail.com and receiving an approval notification.

Original shipping costs are non-refundable, and please note that we are unable to provide shipping labels or reimbursement for international returns.